Privacy Policy

Last Updated: June 2024

Introduction

This Privacy Policy explains how quiet-roam.com collects, uses, stores, and protects personal information provided through our website and services. We are committed to maintaining the confidentiality and security of all client data in accordance with applicable United Kingdom data protection regulations.

Information We Collect

Information You Provide Directly

When you engage with our services or make inquiries through our website, we may collect:

• Full name and contact details including email address
• Property requirements and search criteria
• Budget parameters and financial information relevant to property acquisition
• Timeline and location preferences
• Communication history and consultation notes
• Any additional information you choose to share during consultations

Information Collected Automatically

When you visit our website, certain technical information is collected automatically:

• IP address and approximate geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on each page
• Referring website and exit pages
• Date and time of access

How We Use Your Information

Personal information collected is used exclusively for the following purposes:

• Providing property search and consultation services as requested
• Communicating regarding your inquiries and service engagements
• Preparing property analyses, reports, and recommendations
• Coordinating property viewings and meetings
• Improving our services based on client feedback and engagement patterns
• Complying with legal obligations and maintaining business records
• Protecting against fraudulent or unauthorized activity

We do not use personal information for marketing purposes without explicit consent. We do not sell, rent, or trade personal data to third parties under any circumstances.

Information Sharing and Disclosure

We maintain strict confidentiality regarding all client information. Personal data may only be shared in the following limited circumstances:

Service Providers

We may share necessary information with trusted service providers who assist in operating our business, such as secure data storage providers or professional advisors. These parties are contractually obligated to maintain confidentiality and use information solely for specified purposes.

Legal Requirements

We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our legal rights, prevent fraud, or ensure safety.

Property Transactions

With your explicit consent, we may share relevant information with property owners, estate agents, or other parties involved in property transactions you choose to pursue.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls and authentication
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Limited access to personal information on a need-to-know basis

While we employ robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest protection standards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Specifically:

• Active client records are maintained throughout engagement and for six years following completion
• Inquiry information from non-clients is retained for two years
• Website usage data is retained for one year
• Financial records are retained for seven years in accordance with UK tax regulations

Upon request, we will delete or anonymize your personal information earlier, subject to legal retention requirements.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right of Access: Request confirmation of what personal data we hold and obtain a copy
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of personal data in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to all requests within one month.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For detailed information about our cookie practices, please refer to our separate Cookies Policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date. Significant changes will be communicated to active clients via email.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Data Protection Inquiries
quiet-roam.com
42 Queen Square
Bristol BS1 4QP
United Kingdom

Email: privacy @ quiet-roam.com

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the supervisory authority for data protection matters in the United Kingdom.